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Terms & Conditions

Terms & Conditions


The legal stuff...

On this page you will find links to the terms and conditions of some of our services, as well as the services of various organisational bodies that we are members of.

Please note that these conditions may often cover more than one service and that additional terms and conditions may be found in relevant documentation and contracts that are supplied with our service(s).

> Polestar Standard Terms & Conditions

> Nominet Terms and Conditions of Domain Name RegistrationAlternatively, you may find the latest Nominet Terms and Conditions here.

Customer Service Level Agreement 

Please contact Polestar Interactive Limited using one of the contact methods below. We will acknowledge all points of contact within 3 working days of receipt. 

 - Telephone: 0115 911 66 99 -       - Email: info@polestarinteractive.com -          

Complaints Process

Here at Polestar Interactive Limited we like to think we get it right all the time, every time, but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. 

If you wish to make a complaint about a service you have received, please submit an email to us at info@polestarinteractive.com including as much detail from the issue you have. We will acknowledge your complaint within 3 business days and aim to resolve any issues within 5 business days.

If you're not happy with the initial outcome of your complaint and it's regarding your .uk domain name, then please feel free to escalate your issue to Nominet (the .uk registry) by clicking here.